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Terry McCarthy

Terry McCarthy

Terry has a wealth of over 30 years experience in the Private Hire & Taxi industry which he is now putting to good use helping Private Hire & Taxi firms become more efficient and profitable, enabling them to expand their businesses. This has never been as important as it is now, with the onset of App based providers utilising innovative technology to their advantage Operators have to change with the times.

Drivers

Drivers

Drivers now have a lot of options choosing which operators or App based suppliers to work for and quite often they will work for two or three different providers to ensure that they earn enough cash fares during the week. This can be very frustrating for an operator who then can't rely on certain drivers to be available for work and may decline pre-booked work in view of this.

Dispatch Systems

Dispatch Systems

The number of Dispatch Systems available now is  quite phenominal and care needs to be taken when selecting a system so that whichever one you finally decide on absolutely meets your requirements and that the back up and support of the company meets your needs. If you currently have a system you have to ask yourself if you are utilising the System to it's fullest advantage

Customer Service

Customer Service

How does your Customer Service measure up? We are in a Service industry and we need to instill in everyone, Drivers to Booking Staff that our Customers are ultimately paying our wages so we need to look after them as best we can. Don't forget if you lose a Customer generally they will also tell there friends and family so you end up losing more than you would think. It is also worth noting that your Drivers are also your Customers as they pay in each week, the phrase I use when looking at attitudes towards drivers, is that you should be firm but fair.

Terry McCarthy - Consultant to Private Hire & Taxi Operators - Helping You Improve Your Business

Terry McCarthy 

Terry can assist with all aspects of your Private Hire or Taxi Business, whether you are looking to expand or just to make the most of what you have. Please contact me for further information

  terry@terrymccarthy.co.uk

  07788 916925

Some of the items that I can advise or assist with

    Accounting & Bookeeping
    Procedures and Implimentation
    Dispatch Systems - Selecting
    Dispatch Systems - Configuring
    Driver Management
Office Based Systems & Processes
    Using Reports & Analysis
    Attracting New Business
    Corporate Account Work
    Using Aggregators
    Working Smarter than the Competition
    Creating the right impressions
    Customer Service Skills - Staff & Drivers
    Tender Processes
    This is just a sample of what I can help you with

Please Contact for Further information

 terry@terrymccarthy.co.uk

 07788 916925

© Terry McCarthy 2016